Returns & Refunds
Due to the perishable nature of roasted coffee, all sales are final. We do not accept returns on coffee products.
If your order arrives damaged, incorrect, or defective, contact us at hello@pineflatroastery.com within 14 days with photos and order details. We will review and may issue a replacement or refund.
Shipping Policy
We roast fresh to order and ship from Pine Flat, CA.
| Shipping Details | Information |
|---|
| Processing Time | Roasted fresh — ships within 3–5 business days |
| Method | USPS First Class or Priority Mail (tracking included) |
| Free Shipping | On U.S. orders over $50 |
| Local Delivery | Free in Pine Flat, CA (ZIP 93207) |
| International | U.S. only |
Damaged or Lost Packages
Report issues within 7 days of delivery (or expected delivery) with photos. We will replace or refund at our discretion.
Last updated: December 19, 2025