Refund & Shipping Policy

Coffee: Coffee cannot be returned. We do not offer refunds for changes of mind or taste preferences. If your order is damaged, incorrect, or defective, contact us so we can investigate and provide an appropriate replacement or refund. Please do not send coffee back unless we ask you to.

Equipment: For a change-of-mind return, email hello@pineflatroastery.com with your order number within 7 calendar days of delivery. Equipment must be unopened, unused, and in its original packaging. After approval, send the item back within 7 calendar days using the return instructions we provide.

You pay return shipping for change-of-mind equipment returns. There is no restocking fee. After inspection, approved returns are refunded to the original payment method for the item price and applicable sales tax. Original shipping charges are not refunded for change-of-mind returns. Bank processing time may vary.

Damaged, incorrect, or defective items: Contact us promptly with your order details and, where helpful, photos. We cover necessary return shipping when we sent the wrong item or it arrived damaged or defective. The unopened condition and seven-day change-of-mind window do not restrict applicable defect or warranty rights.

Your rights: These return restrictions do not limit cancellation or refund rights for delayed or unshipped orders, or any other rights provided by law. Where a refund is required, store credit is not a substitute unless you choose it.

The policy shown when you place your order applies to that order. Later updates do not remove rights or promises accepted for an earlier order.

Shipping is available only within California. Free shipping on orders over $30. Free local delivery in Pine Flat, CA (ZIP 93207).

• Roast to order: Our normal schedule is a Friday 4 p.m. Pacific cutoff, Saturday–Sunday roasting, and expected Monday dispatch. Holidays, time off, available capacity, and special releases can change the dates offered. Review the dates shown at checkout before paying.
• Limited supply and capacity: Roast-to-order coffee can sell out. A full roast run can move new orders to a later available run. The dates accepted at checkout are saved with your order; later calendar changes do not automatically change that promise.
• Preorders: You are reserving a future batch. These items do not ship immediately; review the release and expected shipping dates offered at checkout.
• Mixed orders: Items shipping together follow the combined expected dispatch date shown at checkout. In-stock equipment may wait for coffee in the same shipment.
• Local delivery: The ready date is when the order is expected to be ready. We contact you to arrange delivery separately.

Shipping or dispatch means handoff to the carrier, not arrival at your address. Carrier transit times are separate from the roast and dispatch dates.

If we cannot meet the shipping timing accepted with your order, we will contact you with revised timing and your options to accept the delay or cancel for a prompt refund. We require affirmative agreement to revised dates by the end of your currently accepted dispatch or readiness date, Pacific time. Without recorded agreement or fulfillment by that deadline, we automatically cancel and refund the unfulfilled order. If we cannot fulfill your order, we will cancel it and refund your payment. For an entirely unshipped order cancelled because we cannot meet the promised timing, the refund includes shipping charges and applicable taxes. Return restrictions on coffee do not limit these rights.