We want you to love your coffee. If you are not 100% satisfied, we offer a full refund for unopened bags only within 14 days of delivery.
To initiate a return, please email us at hello@pineflatroastery.com with your order number and reason for return. Once approved, we will provide a prepaid USPS return label.
Refunds are processed within 5–7 business days of receiving the returned item. Original shipping charges are non-refundable unless the item was damaged or incorrect.
We roast and ship from our roastery in California Hot Springs, CA.
| Shipping Details | Information |
|---|---|
| Processing Time | Roasted fresh to order — your coffee ships within 3–5 business days |
| Method | USPS First Class or Priority Mail (tracking included) |
| Free Shipping | On orders over $50 (U.S. only) |
| Local Pickup | Available in Pine Flat, CA |
| International | We currently ship to the United States only |
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery) with photos if applicable. We will replace or refund at our discretion.
Last updated: November 2025